We reserve the right to refuse our files to anyone, we do not keep any logs and your purchase is completely anonymous on our website. This is one of the ways we go above and beyond to ensure confidentiality to our clients. If you have any questions or would like a sample before a purchase please email us. Since this is a digital file, once it is downloaded we can not do an exchange or refund, if you have issues with the download or the file, we can help you with that. If the file was showing to have never been downloaded on our end we can issue a refund or exchange for you 100%. If you want a sample or have any questions please ask us before any purchase we will be more than happy to assist you. You are responsible for purchasing the correct test bank, if you are confused or have any questions please let us know by emailing us at support@nursingtestbankstudys.com and we will answer any questions you have. You will receive all test bank chapters for the test bank that you purchase via email. It will be a digital file in either Microsoft Word or PDF format.